To be serviced under this warranty
All claims must go through the store where the product was purchased.
Warranty claims can only be processed with proof of original purchase and product information detailed on the reverse of the furniture law label. Consumers are requested to retain any labels that may be removed from the furniture.
If Chateau Import/Export Inc. determines that the product should be returned to the factory, then a Return Authorization will be issued to you. Any item returned to the factory without proper authorization will not be accepted. The consumer is responsible to transport the warrantied item to and from the factory facility.
(See Repair & Return Policy for further information).
Chateau Import/Export Inc. reserves the right to limit any warranty in a situation where the claim is deemed unreasonable when considering the age of the furniture and the natural deterioration of the furniture caused by normal daily use by the consumer.